Return-policy

In accordance with the terms of this contract, you are entitled to withdraw from it within 14 days without providing an explanation.

Consumers are typically afforded the right to revoke their consent.

Please note that the right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.

Please note that the right of withdrawal requires that the goods be returned in their original condition.

The 14-day withdrawal period will expire after the date on which you or a third party other than the carrier indicated by you acquires physical possession of the goods.

To exercise your right of withdrawal, please inform MOSHAMMER GROUP..A.Ekici (Otto-Suhr-Allee 97-99, 10585 Berlin, e-mail: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or e-mail). Please feel free to use the attached model withdrawal form, though it is not obligatory. Additionally, the model withdrawal form or any other unequivocal statement can be filled in and submitted electronically on our website, moshammer.com/widerruf/. If this option is selected, we will promptly communicate to you an acknowledgment of receipt of the withdrawal via a durable medium (e.g., by email).

To meet the withdrawal deadline, you must send us your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

In the event of a contract withdrawal, we shall reimburse you for all payments received, including delivery costs (excluding additional fees incurred due to a delivery type selection other than the least expensive standard option offered by us). This reimbursement will be made without undue delay and within 14 days of receiving notice of your withdrawal from the contract. We will process the reimbursement using the same payment method you used for the initial transaction, unless you have agreed otherwise. Please note that no fees will be incurred as a result of this reimbursement.

You are required to return the goods or deliver them to us without undue delay and in any event no later than 14 days from the date on which you communicate your withdrawal from this contract to us. The deadline will be considered met if the goods are returned before the 14-day period has elapsed.

The customer is required to return the goods in their entirety, including all accompanying accessories (but not limited to manuals, spare parts, packaging materials, etc.). In the event that the goods are incomplete, the withdrawal will be considered invalid until all missing parts have been returned.

The seller reserves the right to request compensation for any depreciation in the value of the goods resulting from improper handling. This depreciation may be deducted directly from the refund amount.

Exclusion

In the case of distance selling contracts for the delivery of goods that are not prefabricated and for which an individual selection or regulation by the consumer is relevant or that are clearly tailored to the consumer’s personal needs, the right of cancellation does not apply (§ 312 d Abs. 4 BGB). In the event that the buyer is not a consumer as defined in § 13 BGB, they are not entitled to a right of withdrawal.

Expiration

The right of cancellation for distance-selling contracts expires for the delivery of goods if, following delivery, they become inextricably mixed with other goods due to their condition.